1. Agreement to These Terms

These Terms of Purchase apply to purchases made through olvrena.com.

By placing an order, you agree to these Terms of Purchase together with our Terms of Service, Shipping Policy, Privacy Policy, Payment & Security Policy, and Returns & Refunds Policy.

If you do not agree to these terms, you should not submit an order.

2. Placing an Order

To place an order, select the desired product and available option, add it to your cart, provide the required checkout information, select an available payment method, and submit the order.

Before completing checkout, you are responsible for reviewing:

• The selected product and product option
• The quantity ordered
• The displayed price and currency
• The billing and shipping information
• The email address and telephone number
• Applicable shipping charges and taxes
• The final order total

3. Accurate Customer Information

You agree to provide accurate, complete, and current information during checkout.

Olvrena is not responsible for delays, failed delivery, additional shipping expenses, or other issues caused by inaccurate or incomplete information submitted by the customer.

If you discover an error after placing an order, contact service@olvrena.com immediately and include your order number and corrected information.

4. Order Confirmation & Acceptance

After submitting an order, you should receive a confirmation at the email address provided during checkout.

An automated order confirmation acknowledges receipt of your order request. It does not necessarily mean that the order has been finally accepted, processed, or shipped.

An order is normally accepted when payment has been confirmed and the order enters fulfillment or is dispatched.

5. Order Review, Refusal & Cancellation

Olvrena may review, limit, refuse, or cancel an order when reasonably necessary, including when:

• A product is unavailable
• Payment cannot be authorized or verified
• Pricing or product information contains an obvious error
• Fraudulent or unauthorized activity is suspected
• The order exceeds applicable purchase limits
• The shipping destination cannot be serviced
• Incorrect or incomplete customer information was supplied
• Legal, carrier, or regulatory restrictions apply

If we cancel an order after payment has been collected, the applicable amount will be returned to the original payment method.

6. Product Information

We make reasonable efforts to present product descriptions, images, available options, included items, prices, and usage information accurately.

Product colors may appear slightly different because of screen settings, lighting, photography, or reasonable manufacturing variations.

We may correct errors, update product information, modify available options, limit quantities, or discontinue products when necessary.

Customers should review the entire product page before completing a purchase.

7. Body & At-Home Beauty Products

Olvrena products are intended for the use described on the applicable product page. Customers are responsible for reviewing and following product directions, warnings, and care information.

Unless expressly stated otherwise, our products are intended for general cosmetic, grooming, body care, beauty, or personal care purposes and are not intended to diagnose, treat, cure, or prevent any medical condition.

Product suitability and individual results may vary. Customer reviews, photographs, or testimonials do not guarantee identical results for every user.

8. Pricing & Promotions

Product prices and promotional offers may change without advance notice. The price displayed during checkout is the price submitted for payment.

Promotions may be subject to expiration dates, product exclusions, eligibility requirements, purchase limits, and other stated conditions.

Unless expressly stated otherwise, promotional codes and discounts cannot be combined, exchanged for cash, or applied retroactively to a completed order.

9. Payment

Payment must be successfully authorized before an order can proceed through normal fulfillment.

Available payment methods are displayed during checkout and may vary based on location, currency, device, and payment-provider availability.

Payments are processed by third-party payment providers. Olvrena does not directly store complete payment card numbers or card security codes on its store servers.

Additional information is available in our Payment & Security Policy.

10. Taxes, Duties & Currency Conversion

Taxes collected during checkout will be displayed before the order is submitted.

International orders may be subject to customs duties, import taxes, handling charges, or other government fees. Unless collected during checkout, these charges may be the responsibility of the recipient.

If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or currency conversion fee.

11. Order Changes & Customer Cancellations

To request a change or cancellation, contact us as soon as possible after placing the order.

Include your order number, checkout email address, and a clear explanation of the requested change.

We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after an order has entered processing, been packed, or been transferred to the shipping carrier.

12. Processing, Shipping & Delivery

Order processing, shipping options, tracking, delivery estimates, address accuracy, delayed shipments, and missing packages are governed by our Shipping Policy.

Delivery dates are estimates rather than guaranteed arrival dates. Delivery may be affected by carriers, customs, weather, public holidays, regional service interruptions, or other events outside our direct control.

Products from the same order may be delivered in separate packages.

13. Inspecting Your Order

Please inspect your order after delivery and confirm that the correct product and quantity were received.

If an item arrives damaged, defective, or different from the product ordered, contact service@olvrena.com promptly.

Please include:

• Your order number
• The email address used during checkout
• A clear description of the issue
• Photographs or video showing the product and issue
• Photographs of the shipping package when relevant

14. Returns & Refunds

Eligible return requests must be submitted within 14 calendar days after confirmed delivery, subject to the conditions and exclusions in our Returns & Refunds Policy.

Before returning any product, contact service@olvrena.com to request return instructions.

Products returned without authorization, required information, or the provided return instructions may not be accepted.

Approved refunds are returned to the original payment method. The time required for funds to appear depends on the applicable bank or payment provider.

15. Hygiene-Sensitive & Personal Care Items

For hygiene and safety reasons, certain body care, grooming, cosmetic, or personal-use products may not be eligible for return after they have been opened, used, worn, tested on the body, or removed from a sealed hygiene package.

Return restrictions do not remove any mandatory consumer rights that apply to damaged, defective, or incorrectly supplied products.

16. Products That May Not Be Returnable

Subject to applicable law and our Returns & Refunds Policy, return eligibility may be denied for:

• Products returned outside the applicable return period
• Used, altered, damaged, or incomplete products
• Items showing misuse or failure to follow product directions
• Opened hygiene-sensitive or personal care items
• Products missing included components supplied with the order
• Items returned without prior authorization
• Gift cards or other non-returnable items identified at purchase

17. Payment Disputes & Chargebacks

If you believe there is an error involving an order or payment, please contact us first so that we can review the transaction and attempt to resolve the matter.

Filing a knowingly false or fraudulent payment dispute may violate applicable law and these Terms of Purchase.

18. Personal Purchases & Resale

Products offered through Olvrena are generally intended for end-user purchase. We may limit quantities or refuse orders that appear intended for unauthorized resale, redistribution, or other commercial activity.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Olvrena and Hangzhou Runqi E-Commerce Co., Ltd. will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from a purchase or use of a product.

Nothing in these terms excludes or restricts liability or consumer rights that cannot legally be excluded.

20. Related Store Policies

These Terms of Purchase should be read together with the following Olvrena policies:

• Terms of Service
• Shipping Policy
• Privacy Policy
• Payment & Security
• Returns & Refunds Policy

If a product-specific condition differs from a general policy, the clearly disclosed product-specific condition will apply to that purchase, subject to applicable law.

21. Changes to These Terms

We may update these Terms of Purchase to reflect changes in our products, services, policies, business practices, or legal obligations.

The terms in effect when an order is placed will generally govern that purchase unless applicable law requires otherwise.