1. Acceptance of These Terms

Welcome to Olvrena. This website is operated by Hangzhou Runqi E-Commerce Co., Ltd. Throughout the website, the terms “Olvrena,” “we,” “us,” and “our” refer to Hangzhou Runqi E-Commerce Co., Ltd.

By visiting olvrena.com, creating an account, submitting information, placing an order, or using our services, you agree to these Terms of Service and the policies referenced in them.

If you do not agree to these terms, you should not use the website or purchase products through it.

2. Eligibility

By using our website, you represent that you have the legal capacity required to enter into a binding agreement and complete purchases under applicable law.

If you use the website on behalf of another person, business, or organization, you confirm that you have authority to accept these terms on their behalf.

3. Website Use

You may use the Olvrena website only for lawful personal or commercial shopping purposes and in accordance with these terms.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Submit false, misleading, or unauthorized information
• Attempt to gain unauthorized access to accounts or systems
• Introduce viruses, malicious code, or harmful technologies
• Interfere with website security, performance, or availability
• Use automated systems to scrape or copy website content
• Impersonate another person or misrepresent your identity
• Use the website in a way that violates the rights of others

We may restrict or terminate website access when we reasonably believe these terms have been violated.

4. Products & Product Information

Olvrena offers body care, at-home beauty, grooming, and personal care products. We make reasonable efforts to present product descriptions, photographs, options, prices, and other information accurately.

Actual product colors may appear slightly different because of screen settings, lighting, photography, production batches, or reasonable manufacturing variations.

We may update product information, correct errors, change product features, limit quantities, or discontinue products when reasonably necessary.

Product availability is not guaranteed until an order has been accepted and prepared for fulfillment.

5. Product Use & Customer Responsibility

Customers are responsible for reviewing the product description, directions, warnings, care information, and intended use before using an Olvrena product.

You agree to:

• Use products only for their intended purpose
• Follow the provided directions and safety information
• Stop using a product if irritation, pain, or discomfort occurs
• Keep personal care tools clean and properly maintained
• Keep products away from children when appropriate
• Avoid sharing personal-use items when doing so may be unhygienic

Product suitability and individual results may vary. Improper use, unauthorized modification, failure to follow directions, or use for an unintended purpose may increase the risk of damage or injury.

6. Cosmetic & Personal Care Disclaimer

Unless expressly stated otherwise on the applicable product page, Olvrena products are intended for general cosmetic, grooming, beauty, body care, or personal care purposes.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be treated as medical advice.

If you have a medical condition, injury, allergy, unusual sensitivity, implanted medical device, or other health concern, consult an appropriate healthcare professional before using a relevant product.

Statements concerning customer experiences or product results do not guarantee that every customer will achieve the same outcome.

7. Orders & Acceptance

When placing an order, you agree to provide accurate, complete, and current billing, shipping, contact, and payment information.

An order confirmation acknowledges that we received your order request. It does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, limit, refuse, or cancel an order when reasonably necessary, including where:

• A product is unavailable
• Payment cannot be authorized or verified
• Pricing or product information contains an obvious error
• Fraudulent or unauthorized activity is suspected
• An order exceeds applicable purchase limits
• The delivery destination cannot be serviced
• Legal or regulatory restrictions apply

If payment has already been collected for an order we cancel, the applicable amount will be returned to the original payment method.

8. Pricing, Promotions & Payments

Product prices, discounts, promotional offers, and availability may change without advance notice.

The price shown during checkout, together with applicable shipping charges and taxes, is the amount submitted for payment.

Promotional codes and offers may be subject to eligibility requirements, expiration dates, product exclusions, quantity restrictions, and other stated conditions. Unless expressly permitted, promotions cannot be combined.

Payment must be successfully authorized before an order can be processed. Available payment methods are displayed during checkout and may vary depending on location and availability.

9. Taxes, Duties & Import Charges

Applicable taxes collected during checkout will be displayed before the order is submitted.

International orders may be subject to import duties, customs fees, taxes, or other government charges imposed by the destination country. Unless collected during checkout, these charges may be the responsibility of the recipient.

10. Shipping & Delivery

Order processing, available shipping methods, tracking, delivery, address accuracy, delays, and related matters are governed by our Shipping Policy.

Delivery dates are estimates and may be affected by carriers, customs, weather, public holidays, transportation interruptions, incorrect address information, and other circumstances outside our direct control.

Risk associated with delivery will transfer as required under applicable law and the terms of the applicable shipping service.

11. Returns & Refunds

Return eligibility, return instructions, refund processing, damaged products, incorrect items, and applicable exclusions are governed by our published Returns & Refunds Policy.

Customers must contact service@olvrena.com before returning a product. Products returned without authorization or required information may not be accepted.

Certain opened, used, hygiene-sensitive, or personal care products may be subject to return restrictions where permitted by applicable law.

12. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Notify us promptly if you believe that your account has been accessed or used without authorization.

13. Intellectual Property

The Olvrena name and trademark are owned by Hangzhou Runqi E-Commerce Co., Ltd.

Website content—including text, logos, graphics, photographs, product information, designs, icons, videos, layouts, and other materials—is owned by Olvrena or used with appropriate permission.

You may not reproduce, copy, republish, modify, distribute, sell, exploit, or create derivative works from our content without prior written authorization, except where applicable law expressly permits.

14. Reviews & User-Submitted Content

If you submit a review, image, comment, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate applicable law or another person’s rights.

You may not submit content that is fraudulent, defamatory, threatening, discriminatory, obscene, misleading, infringing, or harmful.

Subject to applicable law, you grant us permission to use, reproduce, display, and format submitted content for operating, improving, and promoting Olvrena and its products.

15. Third-Party Services & Links

Our website may use or link to third-party services that support payments, shipping, analytics, website functionality, advertising, and other business operations.

Third-party services are governed by their own terms and privacy practices. Olvrena is not responsible for websites or services that we do not own or control.

16. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that website operation, order processing, payment, fulfillment, shipping, and customer support may require the processing of personal information.

17. Website Disclaimer

The website, its content, and related services are provided on an “as available” basis to the extent permitted by applicable law.

Although we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every location or time.

Nothing in these terms excludes any warranty, right, or remedy that cannot lawfully be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Olvrena and Hangzhou Runqi E-Commerce Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, products, or services.

This limitation does not apply where liability cannot legally be excluded or limited, including any mandatory consumer rights available under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of the website, violation of these terms, or infringement of another person’s rights.

20. Severability

If any provision of these terms is determined to be unlawful, unenforceable, or invalid, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

21. Termination

These terms remain effective unless terminated by you or us. You may terminate your use of the services by discontinuing use of the website.

We may suspend or terminate access if we reasonably determine that you have violated these terms, used the website unlawfully, or created a security or fraud risk.

22. Changes to These Terms

We may update these Terms of Service to reflect changes in our website, products, business practices, policies, or legal requirements.

Updated terms will be posted on this page. Continued use of the website after an updated version becomes effective constitutes acceptance of the revised terms, to the extent permitted by applicable law.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Payment & Security Policy, and other policies displayed on the website, form the agreement governing your use of Olvrena’s website and services.