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OLVRENA · CUSTOMER CARE

Contact Us

Questions about an Olvrena product, your order, shipping, or a return? Our customer support team is here to help.

Contact & Company Information

Brand Name Olvrena
Customer Support Email service@olvrena.com
Customer Service Phone +86 137 5193 5286
Official Website olvrena.com
Company Name Hangzhou Runqi E-Commerce Co., Ltd.
Trademark Owner Hangzhou Runqi E-Commerce Co., Ltd.
Legal Representative Zhihao Ren
Customer Support Hours Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Public Holidays: Closed
Company Address Room 1001-73, Qianjiang Century City Smart Technology Park, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China

Get in Touch

Whether you have a question before purchasing, need help with an existing order, or require assistance after delivery, please contact us by email.

Email Olvrena Support

How We Can Help

Product Questions

Get help with product features, usage information, availability, and choosing the right body or at-home beauty care product for your needs.

Order Support

Contact us for assistance with order status, order details, tracking information, or other order-related concerns.

Shipping Assistance

We can help with delivery estimates, shipping progress, tracking updates, and delivery-related questions.

Returns & Refunds

Please contact our support team before returning any item. We will provide instructions according to our Returns & Refunds Policy.

Contacting Us About an Order

To help us locate your order and assist you more efficiently, please include the following information in your message:

  • Your order number
  • The email address used at checkout
  • A clear description of your question or request
  • Relevant photos or supporting information, when applicable

Shipping and Tracking

Tracking information may require additional time to update after your shipment has been confirmed. If your tracking has not updated or you have concerns about delivery, contact our support team with your order number.

Returns and Refund Assistance

If you need assistance with a return or refund, please email us before sending any product back. Our team will review your request and provide the appropriate return instructions.

Response Time

We typically respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, promotional events, or periods of increased request volume.

THOUGHTFUL CUSTOMER CARE

Thank You for Choosing Olvrena

We appreciate your trust and support. Our goal is to provide thoughtfully selected body and at-home beauty care products together with a clear, dependable shopping experience.

Olvrena · Thoughtful Care for Everyday Confidence