Olvrena is a body and at-home beauty care brand focused on making everyday personal care feel simpler, more comfortable, and easier to enjoy.

We bring together thoughtfully selected beauty tools, grooming essentials, body care products, and practical self-care solutions designed to fit naturally into everyday routines.

Our collections may include:

• At-home beauty tools
• Body care essentials
• Personal grooming products
• Hair, skin, hand, foot, and nail care tools
• Comfort-focused everyday self-care products

Available products may change as we continue developing and expanding the Olvrena collection.

The Olvrena trademark is owned by Hangzhou Runqi E-Commerce Co., Ltd.

Each product page contains information about the product’s features, intended use, included items, and available options. Please review the complete product description before placing your order.

If you need additional product information, contact us at service@olvrena.com.

Olvrena focuses on products designed for convenient at-home use. Product-specific directions and usage information are provided on the applicable product page or with the product.

Product images, features, available variations, usage information, and other relevant details can be found on each individual product page.

Unless a product page expressly states otherwise, Olvrena products are intended for general cosmetic, grooming, body care, or personal care use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Suitability depends on the specific product and the individual user. Always review the product information, directions, and care guidance before use.

Discontinue use if irritation or discomfort occurs. If you have a medical condition or specific health concern, consult an appropriate healthcare professional before using a personal care product.

Select the product and available option you would like to purchase, add it to your cart, and follow the checkout instructions to complete your order.

Yes. After your order is successfully placed, an order confirmation will be sent to the email address entered during checkout.

Please review the email address carefully before completing your purchase.

Contact us as soon as possible at service@olvrena.com and include your order number and requested change.

We will make a reasonable effort to assist before fulfillment begins. Once an order has entered processing or has shipped, modification or cancellation may no longer be possible.

Order and shipping notifications will be sent to the email address used during checkout. If you require additional assistance, contact our support team and include your order number.

Email us immediately at service@olvrena.com with your order number and the correct information.

Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Processing and delivery times depend on the destination, selected shipping method, carrier operations, and other delivery conditions.

Please review our Shipping Policy for current processing times and estimated delivery information.

Yes. When tracking becomes available, it will be sent to the email address provided during checkout.

Carrier tracking systems may require additional time to display the first scan or a new transit update. Please allow time for the carrier’s system to refresh after receiving your tracking number.

If tracking remains unchanged for an extended period, contact us with your order number.

Carrier delays may occur because of weather, customs processing, public holidays, regional conditions, or increased shipping volume.

If you need assistance, email service@olvrena.com with your order number and tracking details.

Available payment methods are displayed during checkout. Payment options may vary depending on your location, device, and selected checkout method.

Olvrena uses secure checkout technology and established payment providers to process transactions. We do not directly store your complete payment card details on our store servers.

A payment may be declined because of incorrect billing information, insufficient funds, bank security controls, payment limits, or authorization requirements.

Confirm that your payment and billing details are correct, or contact your card issuer or payment provider for assistance.

Eligible products may be returned in accordance with our published Returns & Refunds Policy.

Please review the policy and contact our support team before returning any product. Products sent back without prior return instructions may not be accepted.

Email service@olvrena.com with the following information:

• Your order number
• The email address used during checkout
• The product involved
• A clear description of the issue
• Relevant photographs or videos, when applicable

Approved refunds are issued to the original payment method. Processing time after approval may vary depending on your bank, card issuer, or payment provider.

Contact us promptly at service@olvrena.com. Include your order number, a description of the issue, and clear photographs of the product and shipping package.

For questions regarding products, orders, shipping, returns, or payments, contact us using the following details:

Email: service@olvrena.com

Phone: +86 137 5193 5286

Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Public Holidays: Closed

We typically respond within 1–2 business days. Response times may be longer during public holidays, promotional events, or periods of increased inquiry volume.

For order-related inquiries, please include your order number, the email address used during checkout, and a clear description of your request. Include relevant photographs or other supporting information when applicable.