Our Shipping Commitment

At Olvrena, we are committed to providing a clear and dependable delivery experience for customers purchasing our body care, at-home beauty, grooming, and personal care products.

By placing an order through our website, you acknowledge and agree to the shipping practices described in this policy.

Order Processing

After your order has been successfully submitted and payment has been confirmed, we begin preparing the purchased products for shipment.

Order processing may include:

• Payment and order verification
• Confirmation of product availability
• Product preparation and applicable quality checks
• Secure packaging for transportation
• Transfer of the package to the shipping carrier

Processing times may vary because of product availability, order volume, promotional periods, weekends, public holidays, or other operational circumstances.

A shipping confirmation email will be sent when your order has been dispatched.

Estimated Shipping Time

Delivery times vary depending on the destination, selected shipping option, carrier availability, customs processing, local delivery operations, weather conditions, and other external circumstances.

Available delivery estimates may be displayed during checkout or provided with your order and shipping confirmation information.

All stated delivery periods are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Destinations

Available shipping destinations are determined during checkout. If a delivery address is eligible, the available shipping options will be displayed before payment is completed.

Certain products or destinations may be subject to shipping limitations because of carrier restrictions, local regulations, or logistical conditions.

Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before the order is submitted.

Shipping costs may vary depending on the delivery destination, order contents, package requirements, promotional offers, and available shipping services.

Customers can review the applicable shipping charge before completing payment.

Shipping Confirmation & Tracking

Once an order has shipped, available tracking information will be sent to the email address entered during checkout.

Carrier tracking systems may require additional time to register the shipment or display the first scan. Tracking information may therefore not become active immediately after the shipping confirmation email is sent.

Customers are responsible for entering a valid email address and reviewing their shipping notifications.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout, including the recipient’s name, street address, apartment or unit number when applicable, city, state or region, postal code, country, and contact information.

Please review all shipping information carefully before submitting your order.

If you discover an error, contact service@olvrena.com as soon as possible and include your order number and corrected address.

We will make a reasonable effort to assist before fulfillment begins, but address changes cannot be guaranteed after an order has been processed, packed, or shipped.

Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible after placing your order.

Please include your order number, the email address used during checkout, and a clear explanation of your request.

Once an order has entered processing, been packed, or transferred to the shipping carrier, changes and cancellations may no longer be possible.

Delayed Deliveries

Although we work to support reliable delivery, delays may occur because of circumstances outside our direct control.

Possible causes of delays include:

• Carrier or transportation delays
• Severe weather or natural events
• Weekends and public holidays
• Customs inspections or clearance procedures
• Incorrect or incomplete shipping information
• Regional service interruptions
• Periods of unusually high shipping volume
• Other unexpected logistical events

A delay caused by a carrier or another external event does not automatically mean that a shipment has been lost.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Verify that the shipping address on the order is correct
• Check entrances, mail areas, porches, and other safe locations
• Ask household members or neighbors whether they accepted it
• Check for a delivery notice from the carrier
• Contact the local carrier office when appropriate

If the package still cannot be located, contact service@olvrena.com and include your order number and tracking information.

Our team will review the available shipment information and explain the applicable next steps.

Failed Delivery & Returned Packages

A package may be returned to the sender because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the package, recipient refusal, or other carrier-related reasons.

If a package is returned, contact our support team. Available options will depend on the order status, return reason, product condition, and applicable store policies.

Additional shipping charges may apply when reshipment is requested because the customer supplied incorrect or incomplete delivery information.

Multiple Shipments

Products from the same order may occasionally be shipped in separate packages because of product availability, fulfillment arrangements, or logistical requirements.

When available, separate tracking information will be provided for each shipment. Receiving one package does not necessarily mean that the remaining items have been omitted from the order.

International Orders

International delivery times and requirements vary depending on the destination, carrier services, customs procedures, and local regulations.

International shipments may experience additional processing or customs clearance time. Olvrena cannot guarantee how quickly local customs authorities will process a shipment.

Customers are responsible for providing accurate and complete delivery information and complying with applicable local import requirements.

Customs, Duties & Taxes

Depending on the destination and applicable local laws, an international shipment may be subject to customs duties, import taxes, handling fees, or other government charges.

Unless expressly collected during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Olvrena does not control customs decisions, local tax assessments, or customs processing times.

Product Packaging

Body care, beauty, grooming, and personal care products are prepared and packaged according to their individual shipping requirements.

Packaging may differ from promotional images or previous shipments when necessary for transportation, product protection, or fulfillment purposes, without changing the ordered product itself.