About This Privacy Policy

This Privacy Policy describes how Hangzhou Runqi E-Commerce Co., Ltd., operating the Olvrena brand, collects, uses, stores, discloses, and protects personal information when you visit olvrena.com, place an order, contact customer support, or otherwise interact with our website and services.

In this policy, “Olvrena,” “we,” “us,” and “our” refer to Hangzhou Runqi E-Commerce Co., Ltd. “You” and “your” refer to visitors, customers, and other users of our services.

By accessing or using our website, you acknowledge the information practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Olvrena, we may collect the following categories of personal information:

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order number, purchase history, transaction status, fulfillment details, returns, refunds, and customer service records.
• Payment information: payment method and transaction information processed by our payment providers. We do not directly store complete payment card numbers.
• Account information: login credentials, saved preferences, and account activity if you create a customer account.
• Communications: information included in emails, support requests, reviews, survey responses, and other communications sent to us.
• Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, interaction data, and approximate location derived from an IP address.
• Marketing preferences: email subscription choices, advertising preferences, and interactions with promotional messages.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact customer support, submit a form, or subscribe to communications.
• Automatically when you browse or interact with our website through cookies, pixels, log files, and similar technologies.
• From service providers involved in payment processing, fraud prevention, website hosting, order fulfillment, shipping, analytics, advertising, and customer support.
• From business and marketing partners where permitted by applicable law.

How We Use Your Information

We may use personal information to:

• Process, verify, fulfill, and deliver orders
• Process payments, returns, refunds, and order adjustments
• Send order confirmations, shipping updates, and service messages
• Respond to product, order, delivery, and customer support inquiries
• Provide information about body care and at-home beauty products
• Operate, maintain, personalize, and improve our website
• Analyze website performance and customer interactions
• Detect, investigate, and prevent fraud or unauthorized activity
• Protect the security and integrity of our website and services
• Provide marketing communications where permitted
• Comply with legal, regulatory, accounting, and tax obligations
• Establish, exercise, or defend legal claims

Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on:

• Performance of a contract, such as processing and delivering an order
• Our legitimate interests in operating, securing, and improving our business and services
• Compliance with legal and regulatory obligations
• Your consent, where consent is required or requested

Payment Information

Payments made through Olvrena are processed by third-party payment providers. These providers receive the payment information necessary to authorize and complete your transaction.

Olvrena does not directly store complete payment card numbers or card security codes on its store servers.

Payment providers process your information under their own terms, security practices, and privacy policies.

Cookies & Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, analyze website activity, support security, and improve your shopping experience.

These technologies may be used to:

• Keep the website and shopping cart functioning properly
• Remember selected preferences and cart contents
• Understand how visitors use and navigate the website
• Measure website performance and promotional effectiveness
• Detect suspicious or potentially fraudulent activity
• Provide relevant marketing where permitted by law

You may be able to control cookies through your browser settings or through any privacy controls made available on our website. Disabling certain cookies may affect website functionality.

How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to:

• Website hosting and e-commerce platform providers
• Payment processors and financial service providers
• Order fulfillment, logistics, and shipping providers
• Customer support and communication service providers
• Cloud storage, information technology, and security providers
• Analytics, marketing, and advertising service providers
• Professional advisers, including legal and accounting providers
• Government authorities when legally required

Service providers are expected to use personal information only as necessary to perform their authorized services or meet applicable legal obligations.

Sale or Sharing of Personal Information

Olvrena does not sell personal information in exchange for money.

Certain disclosures involving analytics or advertising technologies may be classified as a “sale,” “sharing,” or targeted advertising under some privacy laws, even when no money is exchanged.

Where required, eligible users may request to opt out of such processing by using available website privacy controls or contacting us at service@olvrena.com.

Marketing Communications

If you subscribe to promotional emails, we may use your email address to send product news, offers, or other Olvrena updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related messages about an order, account, payment, or customer support request.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure. Customers should use appropriate care when transmitting personal information online.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process and document transactions, maintain business records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

International Data Transfers

Olvrena operates internationally and may use service providers located in countries other than your country of residence.

As a result, personal information may be processed or stored in jurisdictions with different data protection laws. Where required, we use appropriate measures designed to support lawful international data transfers.

Your Privacy Rights & Choices

Depending on your location and applicable law, you may have the right to request:

• Access to certain personal information we hold about you
• Correction of inaccurate or incomplete personal information
• Deletion of eligible personal information
• A copy or transfer of certain personal information
• Restriction of or objection to certain processing
• Withdrawal of consent where processing is based on consent
• Opt-out from eligible targeted advertising, sale, or sharing
• Appeal of certain decisions where applicable law provides this right

These rights are not absolute and may be limited by applicable law, identity-verification requirements, transaction records, fraud prevention needs, or other lawful exceptions.

To submit a privacy request, email service@olvrena.com and clearly describe your request.

Verification of Privacy Requests

To protect personal information, we may need to verify your identity before processing a privacy request. Verification may require information that can reasonably connect you with the relevant account, order, or transaction.

We will use verification information only for identity confirmation, security, fraud prevention, and fulfillment of the request.

Children’s Privacy

Olvrena’s website and services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can review the matter and take appropriate action.

Third-Party Websites & Services

Our website may include links to third-party websites, services, or platforms. Their privacy and security practices are governed by their own policies.

Olvrena is not responsible for the privacy practices, content, or security of third-party websites that we do not control.

Browser Privacy Signals

Some browsers and devices allow users to transmit privacy preference signals. Our response to these signals may depend on applicable law, available website technology, and the nature of the signal received.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal requirements.

Updated versions will be posted on this page. Where required, we may provide additional notice of material changes.