1. Our Return Commitment

Thank you for shopping with Olvrena. We want customers to feel confident when purchasing our body care, at-home beauty, grooming, and personal care products.

To request return or refund assistance, email service@olvrena.com and include your order number and the email address used during checkout.

2. 14-Day Return Request Window

Eligible products may be returned when the return request is submitted within 14 calendar days after the carrier records the order as delivered.

The request must reach our customer support team before the 14-day period expires. Requests received after this period may be declined unless applicable law requires otherwise.

Contacting us within the return period does not automatically approve a return. The product must also meet the applicable eligibility requirements.

3. Standard Return Eligibility

For a standard return, the product must generally:

• Be unused, unworn, and unwashed
• Remain in its original condition
• Be free from customer-caused damage or modification
• Include all components originally supplied with the product
• Include the original packaging when reasonably applicable
• Match the product identified in the approved return request
• Meet the hygiene requirements described in this policy

We may request photographs, video, or other information before authorizing a return.

4. How to Request a Return

Before sending anything back, email service@olvrena.com with the following information:

• Your order number
• The email address used during checkout
• The product you want to return
• The reason for the return
• Clear photographs or video when relevant
• Photographs of the delivery package if it arrived damaged

Our support team will review the request and provide return instructions if it is approved.

Do not mail the product before receiving written return instructions.

5. Authorized Return Address

The company address displayed on this page is our registered business address and is not automatically the address used for product returns.

Approved returns must be sent only to the warehouse or processing address provided by Olvrena Customer Support.

Products sent to the registered company address, an unauthorized warehouse, or another incorrect destination may be delayed, rejected, lost, or unable to be processed.

6. Change-of-Mind Returns

An eligible unused product may be returned within the 14-day period for reasons such as:

• Changing your mind
• Ordering the wrong product or option
• No longer needing the product
• Personal preference unrelated to a defect or fulfillment error

For an approved change-of-mind return, the customer is responsible for arranging and paying for return shipping.

Original shipping charges and upgraded or express shipping fees are generally non-refundable unless required by law or the return resulted from our error.

Olvrena does not charge an additional restocking fee for an approved standard return.

7. Damaged, Defective or Incorrect Products

Please contact us promptly if your order arrives:

• Damaged during delivery
• Defective
• Different from the product ordered
• Missing an included component
• Materially different from its product description

Include your order number, a description of the issue, clear photographs or video, and packaging photographs when transit damage is involved.

After reviewing the evidence, an appropriate resolution may include:

• A replacement product
• Replacement of an affected component
• A full or partial refund
• An authorized return at no additional cost to the customer
• Another solution agreed upon with the customer

When an item is confirmed to be damaged, defective, incorrect, or materially misdescribed because of our error, the customer will not be required to pay return costs resulting from that issue.

8. Missing Products or Components

Some orders may be divided into multiple shipments. Please review all shipment and tracking information before reporting an item as missing.

If all packages have been delivered and a product or included component is still missing, contact us with your order number and details of the missing item.

9. Hygiene-Sensitive Personal Care Products

Because Olvrena sells body care, grooming, nail care, hair care, and at-home beauty products, certain items may come into direct contact with the body, skin, hair, nails, or personal-use areas.

Where permitted by applicable law, products may not qualify for a change-of-mind return after they have been:

• Used, worn, tested, or applied to the body
• Opened when supplied with a hygiene or protective seal
• Exposed to hair, skin, nails, moisture, cosmetics, or bodily residue
• Altered, modified, cleaned, or sanitized by the customer
• Returned in a condition unsuitable for safe resale

These hygiene restrictions do not eliminate remedies for products that arrive damaged, defective, incorrect, or materially different from their description.

10. Non-Returnable Products

Subject to applicable law, the following may not qualify for return:

• Products returned after the 14-day request period
• Used, worn, washed, altered, or customer-damaged items
• Opened hygiene-sensitive or personal-use products
• Products damaged through misuse or improper handling
• Products missing originally supplied components
• Customized or personalized products
• Gift cards or items identified as non-returnable before purchase
• Unauthorized returns sent to an unapproved address

11. Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind or preference-based returns.

We recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return is completed.

Return shipments must follow the address, packaging, and shipping instructions supplied by our customer support team.

Olvrena is not responsible for an unauthorized return sent to an incorrect address or a return package lost because a non-trackable service was selected.

12. Return Inspection

After an authorized return arrives, it will be inspected before a refund decision is completed.

The inspection may verify:

• The identity and condition of the returned product
• Whether it matches the approved return request
• Whether all originally supplied components are included
• Whether hygiene and product-condition requirements are satisfied
• Whether there are signs of use, misuse, damage, or modification

If the item does not satisfy the applicable return conditions, the refund may be reduced or declined where permitted by law. We will contact you if an inspection identifies a problem.

13. Refund Processing

After an eligible return has been received, inspected, and approved, the applicable refund will be issued to the original payment method.

Once submitted by Olvrena, a refund may take approximately 7–12 business days to appear, depending on your bank, card issuer, payment provider, and local banking system.

Olvrena does not control the processing time required by a financial institution after a refund has been issued.

You will be notified if a refund is approved, declined, or requires additional information.

14. Refunds Without a Physical Return

In some circumstances, Olvrena may approve a refund or other resolution without requiring the product to be physically returned.

If a return is not required, we will provide written instructions by email. Do not discard, destroy, or mail the product until our support team confirms the appropriate action.

15. Exchanges

Olvrena does not currently operate a separate automatic exchange program.

If you want a different product, color, style, or variation, contact our customer support team. We will review the order and explain the available options.

Where an exchange is not available, you may submit an eligible return request and place a separate order for the preferred product.

16. Sale & Promotional Products

A discounted price does not automatically make a product final sale. Unless an item was clearly identified as non-returnable before purchase, eligible promotional products remain subject to this policy.

Any lawful product-specific return restriction will be disclosed on the product page or during checkout when appropriate.

17. Refused, Unclaimed or Returned-to-Sender Packages

If a package is returned because of an incorrect address, unsuccessful delivery, refusal, failure to collect, or another delivery problem, contact our customer support team.

The available refund or reshipment options will depend on the reason for the return, product condition, shipping expenses, and applicable consumer-protection requirements.

Additional shipping charges may apply when reshipment is requested because the customer supplied incorrect or incomplete delivery information.

18. Unauthorized Returns

A return may be considered unauthorized when it is sent:

• Without first contacting Olvrena
• Without written return approval
• To an incorrect or unauthorized address
• To the registered company address without instruction
• Without sufficient order identification

Unauthorized returns may experience substantial delays or may be unable to be identified and processed.

19. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit a consumer right, warranty, or legal remedy that cannot lawfully be excluded.

Where applicable law provides greater rights than this policy, the mandatory legal requirements will apply.

20. Policy Updates

We may update this policy to reflect changes in our products, return processes, business practices, or legal obligations.

The return policy in effect when the order was placed will generally apply to that purchase unless applicable law requires otherwise.